Privacy Policy

1. Information we collect

When you call, WhatsApp, or otherwise book a service with RO Service Jabalpur, we may collect:

• Contact details — your name, phone number, and service address.
• Service details — your RO purifier's brand and model, and a description of the issue you're facing.
• Purchase details — if you buy a purifier or spare part from us, the order details and delivery/installation address.
• Website usage data — basic technical information such as browser type and pages visited, collected automatically when you browse this website.

We do not ask for sensitive personal information such as identity documents, financial account numbers, or health data, and you should not share these with us over call or WhatsApp.

2. How we use your information

We use the information you provide to:

• Schedule and carry out RO repair, service, installation, and AMC visits.
• Contact you about appointment timing, technician arrival, or a follow-up warranty visit.
• Process orders for RO purifiers or spare parts bought through this website.
• Respond to questions or complaints you raise with us.
• Improve our services and this website.

We do not use your contact details for unrelated marketing without your consent, and we do not sell your personal information to third parties.

3. Sharing your information

Your information is shared only where necessary to provide our service — for example, with the technician assigned to your visit, or a courier if a product is being delivered to you. We do not share your information with advertisers or data brokers. We may disclose information where required by Indian law, such as in response to a valid request from a government or law enforcement authority.

4. Cookies & website data

This website may use basic cookies or similar technologies — for example, to remember that you dismissed a notice, or through embedded content such as the Google Map on our Contact page. These do not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

5. Payments

For most repair and service visits, payment is collected in person by the technician (cash, UPI, or card) after the work is completed. We do not store your card details. If online payment is introduced in future, it will be handled through a licensed third-party payment processor, and this policy will be updated accordingly.

6. Data retention

We keep basic booking and service records (such as your name, phone number, and service history) for as long as reasonably needed to provide warranty support, respond to disputes, and meet our accounting and legal obligations, after which they are deleted or anonymised.

7. Your rights

You can ask us to:

• Tell you what information we hold about you.
• Correct inaccurate contact or service details.
• Delete your information, where we are not required to keep it for legal or warranty purposes.

To exercise any of these, contact us using the details below.

8. Security

We take reasonable steps to protect the information you share with us from unauthorised access, loss, or misuse. However, no method of phone, WhatsApp, or internet communication is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services are intended for use by adults booking on behalf of a household or business. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The "last updated" date at the top of this page will reflect the most recent revision.

11. Contact us

For any questions about this Privacy Policy or how your information is handled, contact us at:

RO Service Jabalpur
Mohni Apartment, Shop No. 3, Opposite Siya TVS Showroom, Dhani Ki Kutiya, Adhartal, Jabalpur, Madhya Pradesh 482004
Phone: +91 94246 27457

This policy is governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Jabalpur, Madhya Pradesh.